Raving Fans

Raving Fans PDF
Author: Kenneth H. Blanchard
Publisher: HarperCollins Publishers
ISBN: 9780006530695
Size: 66.75 MB
Format: PDF, Mobi
Category : Customer services
Languages : en
Pages : 137
View: 6022

Get Book

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

The Art Of Raving Fans

The Art Of Raving Fans PDF
Author: Shivir Takshak
Publisher: Lulu.com
ISBN: 1291595902
Size: 13.47 MB
Format: PDF
Category :
Languages : en
Pages :
View: 2627

Get Book


Create Raving Fans And Zealots For Your Brand

Create Raving Fans and Zealots For Your Brand PDF
Author: resell right
Publisher: 大賢者外語
ISBN:
Size: 59.56 MB
Format: PDF, ePub, Mobi
Category : Social Science
Languages : en
Pages :
View: 1194

Get Book

Learn How to Create Raving Fans and Zealots For Your Brand! Why do some brands succeed beyond all reasonable expectation, while other brands that are just as good or even better wind up failing within a few months? How is it that an Oprah becomes an icon, while dozens of other talk show hosts quickly fall into oblivion? Why does Nike inspire such loyalty, while other brands of shoes struggle for market share? Imagine if your product inspired the same level of loyalty that Apple, Disney and Starbucks receive from their customers. Now imagine you can actually engineer that loyalty right into your brand – it makes your head spin a bit, doesn't it?

The Give To Get Principle

The Give To Get Principle PDF
Author: Jennifer Filzen
Publisher:
ISBN:
Size: 22.68 MB
Format: PDF, Mobi
Category :
Languages : en
Pages : 150
View: 5639

Get Book

In this short read, Jennifer Filzen of Rock Star Marketing Squad shares the successful marketing techniques employed by several auto repair shops and small businesses across the United States. The Give To Get Principle is a culmination of their stories and the tactics they use to create raving fans. In this book, we define relationship marketing, analyze how reciprocity works in your favor, share best practices, and inspire small business owners to take their customer relations to a new, more profitable level. The Give To Get Principle is sure to spark new ideas about how you can develop a tribe of raving fans that love your business.

In Home Sales Acceleration

In Home Sales Acceleration PDF
Author: Kenny Chapman
Publisher: Createspace Independent Publishing Platform
ISBN: 9781978169975
Size: 18.74 MB
Format: PDF, ePub, Docs
Category :
Languages : en
Pages : 98
View: 7644

Get Book

In-Home Sales Acceleration gives you a simple system for success. This book provides specific ways to deliver the "Ultimate Client Experience," increase revenue, and keep clients for life. It also includes proprietary methodologies for becoming a better salesperson and creating sustainable income growth. You will finally be able to break through barriers that have been holding you back, take control of your results, and accelerate your sales.

More Word Of Mouth Referrals Lifelong Customers Raving Fans

More     Word of Mouth Referrals  Lifelong Customers   Raving Fans PDF
Author: Matt Ward
Publisher: Breakthrough Champion
ISBN: 9781732651616
Size: 47.56 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 122
View: 3229

Get Book

Word-of-Mouth Referrals are the golden ticket of sales and marketing, yet so few businesses know how to create more of them. The reality is that asking for referrals never really works because it puts the other person in an awkward and uncomfortable situation. It's one they just want out of. This book outlines the strategy necessary to cut through the noise of marketing and advertising and get more word-of-mouth referrals.

Servant Selling

Servant Selling PDF
Author: Bernard Smalls
Publisher: Lulu.com
ISBN: 1304431932
Size: 29.15 MB
Format: PDF, Kindle
Category :
Languages : en
Pages :
View: 6436

Get Book


Never Lose A Customer Again

Never Lose a Customer Again PDF
Author: Joey Coleman
Publisher: Penguin
ISBN: 0735220042
Size: 11.19 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 384
View: 6627

Get Book

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

How To Use Freedom Of Assembly To Become A Motivational Speaker Or Rock Star

How to Use Freedom of Assembly to Become a Motivational Speaker or Rock Star PDF
Author: Andrew Bushard
Publisher: Free Press Media Press Inc.
ISBN:
Size: 51.69 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 41
View: 369

Get Book

What do you want to be when you grow up? You probably have narrowed it down to either motivational speaker or rock star. If so, this work will guide you through the conflicts and dilemmas you must resolve before you make up your mind. Each career has its advantages and disadvantages, so read this work to better decide what suits you best. 41 pages.