Guest Service In The Hospitality Industry

Guest Service in the Hospitality Industry PDF
Author: Paul J. Bagdan
Publisher: John Wiley & Sons
ISBN: 9781118071809
Size: 25.24 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 320
View: 7309

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Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest. Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan.

Guest Service In The Hospitality Industry

Guest Service in the Hospitality Industry PDF
Author: Paul Bagdan
Publisher:
ISBN: 9781792400735
Size: 52.20 MB
Format: PDF, ePub
Category :
Languages : en
Pages : 392
View: 2126

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"This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning"--

Guest Service In The Hospitality Industry Introduction History And Basics Of Guest Service Chapter 1 The Basics Of Guest Service Chapter 2 Defining Guest Service Chapter 3 Problem Solving For Guest Service Section Ii Relating Service To The Sectors Of The Hospitality Industry How Service Relates A Chapter Is Dedicated To Each Of These Areas Chapter 4 The Guest Service Of Food Chapter 5 The Guest Service Of Beverages Chapter 6 The Guest Service Of Lodging Chapter 7 The Guest Service Of Events Chapter 8 The Guest Service Of Travel And Tourism Chapter 9 The Guest Service Of Casinos Section Iii Assessments And Planning Chapter 10 Research And Tools Chapter 11 Strategic Planning For Service Chapter 12 Developing A Staff Chapter 13 Marketing And Establishing An Image For Service

Guest Service in the Hospitality Industry  Introduction  History  and Basics of Guest Service Chapter 1  The Basics of Guest Service Chapter 2  Defining Guest Service Chapter 3  Problem Solving for Guest Service Section II  Relating Service to the Sectors of the Hospitality Industry  How Service Relates A chapter is dedicated to each of these areas  Chapter 4  The Guest Service of Food Chapter 5  The Guest Service of Beverages Chapter 6  The Guest Service of Lodging Chapter 7  The Guest Service of Events Chapter 8  The Guest Service of Travel and Tourism Chapter 9  The Guest Service of Casinos Section III  Assessments and Planning Chapter 10  Research and Tools Chapter 11  Strategic Planning for Service Chapter 12  Developing a Staff Chapter 13  Marketing and Establishing an Image for Service PDF
Author: Paul J. Bagdan
Publisher:
ISBN: 9781118476895
Size: 36.20 MB
Format: PDF, Kindle
Category : BUSINESS & ECONOMICS
Languages : en
Pages :
View: 7316

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This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.

Managing Hospitality Organizations

Managing Hospitality Organizations PDF
Author: Robert C. Ford
Publisher: SAGE Publications
ISBN: 1544356846
Size: 33.32 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 576
View: 7237

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Prepares students for a future career in hospitality management by outlining the key skills needed to become a successful manager in the service industry, with a particular emphasis on ensuring managers provide guests with a high-quality customer experience. The book breaks hospitality management down into core principles, with each chapter focusing on a specific factor, including strategy, staffing and systems. All of which are supported by practical advice, examples, and Wow! Boxes, which provide evidence of best practice in service-sector organizations, including Walt Disney, Southwest Airlines, and The Four Seasons. The new edition reflects the latest changes in the service industry and newer developments related to sustainability and technology. There is also an outline of the framework needed to motivate employees to provide exceptional service, and how to create a culture that consistently delivers a top quality customer experience. The book is supported by online resources for instructors and students, including: Test Bank, PowerPoint slides, an Instructor’s Manual, Multimedia, Exercises and Assignments, Sample Syllabi, Flashcards, and Quizzes. Ideal reading for undergraduate students on Hospitality Management and Hotel Management courses.

Introduction To Management In The Hospitality Industry Study Guide

Introduction to Management in the Hospitality Industry  Study Guide PDF
Author: Clayton W. Barrows
Publisher: John Wiley & Sons
ISBN: 047028546X
Size: 52.22 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 224
View: 6428

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Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them.

Human Resources Management In The Hospitality Industry

Human Resources Management in the Hospitality Industry PDF
Author: David K. Hayes
Publisher: John Wiley & Sons
ISBN: 0470084804
Size: 59.72 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 490
View: 7448

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A comprehensive guide to managing human resources in the hospitality industry Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, "Human Resources Management in the Hospitality Industry" provides the definitive guide to successfully employing people in a hospitality organization. The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on unique HR dilemmas faced by managers in the hospitality industry, including: Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry Managing employees in a global hospitality enterprise Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers. Written by two authors experienced in both hospitality management and education, "Human Resources Management in the Hospitality Industry" represents the most comprehensive, technically accurate, and valuable resource available on the topic.

Business Perspectives

Business Perspectives PDF
Author:
Publisher:
ISBN:
Size: 64.86 MB
Format: PDF
Category : Southern States
Languages : en
Pages :
View: 2637

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Instructor S Manual To Accompany Introduction To The Hospitality Industry

Instructor s Manual to Accompany Introduction to the Hospitality Industry PDF
Author: Thomas F. Powers
Publisher: Wiley
ISBN: 9780471207740
Size: 79.84 MB
Format: PDF, ePub
Category : Hospitality industry
Languages : en
Pages : 184
View: 5770

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This textbook for the introduction course excludes management functions but covers all aspects of operations in the hotel, food service and restaurant, and travel and tourism businesses, as well operations and sales. This revised edition has been thoroughly updated to reflect the latest trends in hospitality, food service and travel/tourism.