Guest Service In The Hospitality Industry

Guest Service in the Hospitality Industry PDF
Author: Paul J. Bagdan
Publisher: John Wiley & Sons
ISBN: 9781118071809
Size: 22.77 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 320
View: 7422

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Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest. Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan.

Guest Service In The Hospitality Industry

Guest Service in the Hospitality Industry PDF
Author: Paul Bagdan
Publisher:
ISBN: 9781792400735
Size: 60.89 MB
Format: PDF, ePub, Docs
Category :
Languages : en
Pages : 392
View: 2879

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"This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning"--

Guest Service In The Hospitality Industry Introduction History And Basics Of Guest Service Chapter 1 The Basics Of Guest Service Chapter 2 Defining Guest Service Chapter 3 Problem Solving For Guest Service Section Ii Relating Service To The Sectors Of The Hospitality Industry How Service Relates A Chapter Is Dedicated To Each Of These Areas Chapter 4 The Guest Service Of Food Chapter 5 The Guest Service Of Beverages Chapter 6 The Guest Service Of Lodging Chapter 7 The Guest Service Of Events Chapter 8 The Guest Service Of Travel And Tourism Chapter 9 The Guest Service Of Casinos Section Iii Assessments And Planning Chapter 10 Research And Tools Chapter 11 Strategic Planning For Service Chapter 12 Developing A Staff Chapter 13 Marketing And Establishing An Image For Service

Guest Service in the Hospitality Industry  Introduction  History  and Basics of Guest Service Chapter 1  The Basics of Guest Service Chapter 2  Defining Guest Service Chapter 3  Problem Solving for Guest Service Section II  Relating Service to the Sectors of the Hospitality Industry  How Service Relates A chapter is dedicated to each of these areas  Chapter 4  The Guest Service of Food Chapter 5  The Guest Service of Beverages Chapter 6  The Guest Service of Lodging Chapter 7  The Guest Service of Events Chapter 8  The Guest Service of Travel and Tourism Chapter 9  The Guest Service of Casinos Section III  Assessments and Planning Chapter 10  Research and Tools Chapter 11  Strategic Planning for Service Chapter 12  Developing a Staff Chapter 13  Marketing and Establishing an Image for Service PDF
Author: Paul J. Bagdan
Publisher:
ISBN: 9781118476895
Size: 67.90 MB
Format: PDF, ePub, Docs
Category : BUSINESS & ECONOMICS
Languages : en
Pages :
View: 6628

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This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.

Supervision In The Hospitality Industry

Supervision in the Hospitality Industry PDF
Author: John R. Walker
Publisher: John Wiley and Sons
ISBN: 0470077832
Size: 39.88 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 496
View: 6194

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Order of authors reversed on previous eds.

Introduction To Management In The Hospitality Industry Study Guide

Introduction to Management in the Hospitality Industry  Study Guide PDF
Author: Clayton W. Barrows
Publisher: John Wiley & Sons
ISBN: 047028546X
Size: 37.87 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 224
View: 3498

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Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them.

                                        PDF
Author: جورج أورويل
Publisher: ktab INC.
ISBN:
Size: 35.34 MB
Format: PDF, ePub
Category : Juvenile Nonfiction
Languages : ar
Pages : 218
View: 4494

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متشردا فى باريس ولندن قد نقلها الكاتب الى اللغة العربية حتى يكمل صورة أورويل,بدلا من اجتزائها,هذه الرواية الى جانب ما تقدمه من فن,تقدم لوحة عجيبة لما لحق بالانسان البسيط من ظلم فادح,تحت وطأة رأسمالية شرسة,رأسماية العقد الثالث من قرننا المرتحل.

Managing Hospitality Organizations

Managing Hospitality Organizations PDF
Author: Robert C. Ford
Publisher: SAGE Publications
ISBN: 1544356846
Size: 62.52 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 576
View: 6255

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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.