Front Office Operations And Management

Front Office Operations and Management PDF
Author: Ahmed Ismail
Publisher: Taylor & Francis US
ISBN: 9780766823433
Size: 25.37 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 355
View: 415

Get Book

If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

Principles Of Hotel Front Office Operations

Principles of Hotel Front Office Operations PDF
Author: Sue Baker
Publisher: Cengage Learning EMEA
ISBN: 9781844800902
Size: 24.19 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 325
View: 1340

Get Book

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Hotel Front Office

Hotel Front Office PDF
Author: JR Tewari
Publisher: OUP India
ISBN: 9780195699197
Size: 52.59 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 464
View: 6775

Get Book

Hotel Front Office is a comprehensive textbook specially designed to meet the needs of students of hotel management and hospitality courses. It explores the core concepts of front office operations and management using numerous examples, photographs, flowcharts, and illustrations to explain the fundamental concepts.

Front Office Operations And Night Audit Workbook

Front Office Operations and Night Audit Workbook PDF
Author: Patrick J. Moreo
Publisher: Prentice Hall
ISBN: 9780133987690
Size: 67.39 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 271
View: 7678

Get Book

A supplement for courses in Front Office Operations. This book helps understand the basics of designing and operating a system of guest accounts receivable in the front office of a hotel or other lodging facility. It guides them step-by-step in performing an audit of the guest accounts receivable - both manually and on the computer.

Textbook Of Front Office Mgmt Op

Textbook Of Front Office Mgmt   Op PDF
Author: Andrews
Publisher: Tata McGraw-Hill Education
ISBN: 9780070655768
Size: 49.38 MB
Format: PDF, Mobi
Category : Hotel management
Languages : en
Pages : 464
View: 2776

Get Book


Managing Front Office Operations

Managing Front Office Operations PDF
Author: Michael L. Kasavana
Publisher: Educational Institute of American Hotel & Motel Association
ISBN:
Size: 55.33 MB
Format: PDF, ePub
Category : Hotel management
Languages : en
Pages : 511
View: 5086

Get Book

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing r

Hotel Front Office Management

Hotel Front Office Management PDF
Author: Lina Raske
Publisher:
ISBN: 9781681174372
Size: 17.70 MB
Format: PDF, Mobi
Category :
Languages : en
Pages : 300
View: 4949

Get Book

The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

Professional Front Office Management

Professional Front Office Management PDF
Author: Robert H. Woods
Publisher: Prentice Hall
ISBN: 9780131700697
Size: 35.29 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 676
View: 3801

Get Book

Professional Front Office Management.